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• All orders received before 1pm, Monday to Friday, will be despatched, by First Class Post, the same day.
• All orders received after 1pm, will be despatched, by First Class Post, the next working day.
POST & PACKING
• Single item orders = 12% of order value / Multi item orders = 8% of order value.
RETURNS
If for any reason you wish to return your purchase, return it to us unused and in its original packaging,
within 30 days, and we will issue a full refund for the price you paid.
Please inform us of your reason for the return, either by email, by telephone on 07910 454729,
or enclose a note inside the package, and send to;
SYN-FLEX FOR PETS UK, 12 PATTERDALE GARDENS, NEWCASTLE UPON TYNE, NE7 7QX.
Please obtain proof of posting when returning your order, in case of loss.
SECURE ONLINE SHOPPING
All our credit card transactions are processed using the WorldPay and PayPal, secure online payment
systems, trusted by thousands of businesses worldwide. Any information that you pass on to us will not be stored anywhere on our network and is passed, via secure server, directly to one of our payment processing partners. Security is one of the most significant concerns for both the shopper and the retailer during an online transaction and WorldPay and PayPal use combinations of both established and innovative techniques to ensure the total security and integrity of all sensitive data.
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